Took its time but might give it another shot
I started with high hopes about how quickly I'd be up and running with the training and onboarding, but it took longer than I expected to get comfortable with the software. The initial training modules were helpful to an extent, especially for understanding the basics of the dialer and database management. However, I found myself spending additional time figuring out the finer details on my own, since some parts weren't fully clear at first. Calling tools worked reasonably well once set up, but the automatic updates occasionally changed things that required me to adjust workflows. Overall, the onboarding took a fair chunk of time, more than I'd like, but it was not completely frustrating either. The invoicing and payment process was straightforward, which was a relief amid everything else. Considering all that, I feel it’s worth trying again to better utilize the system now that the initial learning curve is behind me. Next time, I’d be more patient and maybe leverage support services more. So yeah, while not flawless, I’m moderately optimistic about continuing with their software and training.