Took hours, still didn’t fit my schedule
I’ve explained this before but the software just doesn’t match the hours I work, which makes access frustrating. It took a long time to even get logged in properly because of timing conflicts with their automatic updates. Sometimes the dialer feature wouldn’t be available at the times I needed because the system seems optimized for different shifts. Even training was held at times when I wasn’t free, and the recorded sessions didn’t cover the parts I wanted to focus on. I tried contacting support to clarify, but the answers didn’t help much or were off-schedule again. This whole process wasted many hours without solving the key issue that their software and training are not tuned to my actual working hours. I expected something more flexible to match my timing. With this much overhead just to use it at all, it’s impossible to sustain here and the frustration has really built up.