Took forever to sort out payment issues
My experience with the billing and payment system was frustrating, though I want to say there were both positives and negatives during the process. Initially, my payment information was entered correctly, but the invoice did not reflect the expected details, which delayed my access to the full software features. I contacted support multiple times; their telephonic help was polite and tried to explain the procedures yet the whole issue took a considerable amount of time to resolve. While I appreciate that updates and software use continued without interruption, the confusion in billing was disruptive. The system for invoice generation seemed to work fine for most parts, but when things went wrong, rectifying them was more complicated than I anticipated. Overall, the length of time this took and the back and forth on payments overshadowed the otherwise functional onboarding and training steps that I had started with enthusiasm.