Took forever to get going, main problem was sign-up flow
I was really frustrated because the whole sales and pre-purchase experience took much longer than I expected, and it stopped me from starting to work quickly. The sign-up flow itself was the biggest barrier; it was confusing and unnecessarily complicated, with unclear steps that made me lose time. Even after I thought I had completed sign-up, delays in payment processing held things up further. The software’s invoicing was not very transparent at this stage, so I wasn’t sure if I was on track. Calling the support line took multiple attempts before I could get clear answers, and that added to the delay. Because the onboarding process began late, I spent a lot of initial time just figuring out basic features instead of using them effectively. I found the sales communication to be too slow and opaque, which made this overall experience disappointing. Next time, I will look for something simpler to get started with faster.