Took forever to get any issues addressed
I encountered major issues during the pre-purchase and sales phase with the software setup. Despite raising concerns promptly, the resolution took far too long, which caused significant delays in my workflow. The sign-up and invoicing processes were also problematic; invoices didn't arrive on time and payment confirmation was unclear. When I contacted telephonic support, they took multiple calls to understand the exact problem, yet did not provide effective solutions. The automatic updates also introduced bugs that compounded my difficulties rather than helping. Overall, the handling of things going wrong was extremely slow and inefficient. This experience was frustrating and did not meet my expectations for prompt assistance or a smooth onboarding experience.