Took forever to get a response back
I was really eager to start, and the initial sign-up seemed simple enough, but after that, it took forever to get a response back from anyone. Despite calling multiple times and sending emails, the people were not responsive enough to help me set up the software properly. I wanted to know about the training schedule and the calling tools, but it felt like I was just waiting around without much information. It left me quite frustrated since I assumed things would move quicker. The automated updates didn’t seem to arrive on time, and I didn’t get the invoice details in a way that helped me understand the payment steps. Telephonic support wasn’t much better; holding for long times didn’t make the experience better. Overall, the delay in responses was too much to overlook. I was hopeful at first, but this lack of communication really knocked my confidence down.