Took forever to find simple stuff, very frustrating
I struggled a lot trying to find the basic functions I needed within the software and ended up wasting a lot of time. The way the menus and options were arranged made it very difficult to know where to go first. Even though there was telephonic support, I found it hard to explain clearly what I was looking for and the guidance I received wasn’t always immediately helpful. The onboarding did not prepare me well for navigating the software, so I had to figure out many things through trial and error. The database feature and calling tools were buried deeper than I expected, which meant the process took longer than it should. Automatic updates sometimes changed things without notice, which added to the confusion. The sign-up and invoicing were smooth, but after that the experience deteriorated because finding what I needed was an effort. I ended up frustrated and wasted quite a bit of time trying to get the software working as I wanted. I wouldn’t say the software matched my needs, especially given how hard it was to access basic tools I assumed would be easy to find. I doubt I will continue to use it given the difficulty getting started.