Took far too long to resolve issues, lost a lot of time
My experience with WFHI’s support was disappointing primarily because of how long it took to fix the problems I was facing. Initially, I thought any glitches in the software and initial access would be resolved quickly, but that was not the case. Calls to support were met with long waiting times, and explanations were sometimes unclear or repetitive. The database feature, crucial to my workflow, didn’t integrate well at first, and even though they claimed auto-updates would fix bugs, the issues persisted for weeks. This delay caused unnecessary stress as I tried to make use of the training and calling tools with limited success. I will acknowledge that when someone from their telephonic support did help, they were polite, but it was not frequent enough or fast enough for my liking. Compared to other platforms, this was quite a drain on my time and patience. I hope future customers experience quicker resolutions because the extended wait made me reconsider how much I use the software. The invoicing and payment side was smooth, but support really let me down on timing.