Took far too long to get support during work hours
The biggest letdown for me was definitely the support responsiveness, especially since it didn’t match my actual working hours. I work quite early in the morning and late in the evening, but the telephonic support seemed to operate mostly during standard daytime hours, which meant I couldn’t reach anyone when I needed help the most. I tried calling multiple times during my working schedule only to get voicemail or very delayed callbacks. This made sorting out issues with the calling tools and database a frustrating experience. The automatic updates and notifications didn't replace that direct contact which to me is crucial in a remote workflow. If support matched my hours better, my experience would have been completely different. But instead, I felt stuck waiting and unable to progress for quite a long stretch, which was discouraging.