Took far too long to get anything done
I signed up hoping the software would speed up my work but in reality, a lot of waiting was involved. The pre-purchase process itself took ages; I had to fill the same information multiple times during sign-up and payment. After finally completing that, the onboarding steps didn't flow smoothly. It felt like I was stuck in a loop of screens that didn't update properly and I kept waiting for the dialer to connect, but it rarely did without multiple retries. The database feature was slow to respond and even small searches took way longer than expected. Automatic updates came, but they seemed to freeze my browser or made the interface unusable for a while. I tried calling support multiple times but spent lots of time on hold or got disconnected before someone could help me. Overall, the process was frustrating and time-consuming, making it impossible for me to get meaningful use out of the software as it did not work reliably for my routine needs.