Took far too long to get any meaningful response
I was interested in trying out the WFHI software and training, but I found the sales and pre-purchase process frustratingly slow. It took multiple attempts to get anyone to respond to my initial queries about features and pricing. When I finally got connected to someone, the information was not as clear or complete as I had hoped, and I was left waiting again for follow-up details. The sign-up and invoicing seemed straightforward, but the delays beforehand made me feel uncertain about proceeding. Later, when I tried to understand the calling tools and database features through the training, I realized I had missed some key explanations because of the lack of clear communication from support. Telephonic assistance was promised but hard to get at the timing I needed. Overall, the process took far longer than a reasonable customer should expect, and the waiting diminished my confidence. I won't be using this software again unless these initial responsiveness issues are addressed. I expected a much smoother onboarding experience given the paid nature of the product.