Took far longer than it should have
You really need to provide clearer information before purchase because I had to figure out a lot by myself after signing up. The sales process did not prepare me for the actual steps involved in getting the software set up or understanding the training that followed. I was expecting more detailed session previews or clearer insights into what the calling tools and database features could do. Instead, I was navigating trial and error, which consumed a lot of valuable time I could have spent actually working. The billing and invoicing details were also not fully transparent upfront, which added to the confusion. While I do admit the automatic updates are a nice touch, overall, you left me with too many unanswered questions before I even signed up. This made the entire experience feel less professional than I expected from a software vendor offering paid training and tools.