Even though the initial sign-up process was clear and seemed quick, the entire pre-purchase experien

Even though the initial sign-up process was clear and seemed quick, the entire pre-purchase experien

Even though the initial sign-up process was clear and seemed quick, the entire pre-purchase experience took much longer than I anticipated. It was not just about filling forms and paying invoices, but understanding the full scope of the software, testing out its features, and engaging with initial training sessions that stretched over multiple days. I felt the expectations set during early communications were not quite aligned with the actual onboarding duration. While telephonic support was competent when contacted, I found myself having to repeat explanations multiple times, which added to delays. The automatic updates were regular and well managed, at least, but they didn’t offset the time I had to invest in setting everything up properly. All this made me question whether I could have started working effectively sooner with a different platform. Overall, the drawn-out process lowered my confidence in the speed of getting ready to use WFHI to its full potential.