Took far longer than anticipated to get support responses
When I began using the WFHI platform, I expected the support to be somewhat slower than a traditional office setup, but the actual delays were longer than I'd thought. The dialer and database features generally worked as designed, but when I encountered day-to-day technical issues, getting a timely answer was challenging. Unlike what promotion suggested, telephonic support often took many hours or even days before someone called back to assist. The invoicing and payment was the only part that operated smoothly without delays or confusion. I compared this with prior experiences where even complex software had more immediate assistance available. These delays meant that I had to pause important tasks, hoping the problem could be sorted quickly, but often that wasn’t the case. The onboarding and training materials were comprehensive, but without faster support responses, it became frustrating to rely on the system regularly. While the software wasn’t inherently bad, the wait times for help significantly impacted my satisfaction with WFHI overall, and I find myself hesitant whether to continue depending on it in the near future.