Took effort to find support during my work hours
The telephonic support was not very well aligned with my working hours. I often tried to call for assistance but found that their available support times didn’t match when I needed help most. On a few occasions, I was able to get through and the support was polite and somewhat helpful, explaining a part of the training I was stuck on. However, generally getting in touch took multiple attempts, which added frustration during a busy workweek. The communication over email was slower than expected, and sometimes the responses didn’t fully address my queries about the call dialer features. It felt like the support structure was still adapting to various time zones and user schedules. While the software itself had some useful features, the difficulty in synchronous help was a drawback. I appreciated the willingness of the agents when available but felt more consistent coverage would improve the overall experience. For those who work standard hours and expect quick assistance, this could mean a lot of waiting or repeated follow-ups. I do hope wider support hours come in future updates, as the product’s usefulness is somewhat limited when help is not easily accessible during peak times.