took effort but the support was timely and helpful
The training and onboarding were a mixed experience. I found that when I reached out for help, the people supporting me responded at a reasonable pace, which was reassuring. Sometimes I had to follow up again because answers took time, but overall the assistance was there. Setting up the calling tools and database required steady focus; the documentation was helpful but not always detailed enough to avoid trial and error. Automatic updates kept the software current without me needing to intervene, which was a relief, though occasionally these updates came at awkward times when I was trying to work. Payment process and invoicing were clear and didn't require extra effort, which I appreciated since it kept that part stress-free. I used telephonic support multiple times during setup, and while the wait could be improved, the staff were generally understanding and patient. So, while the learning curve was there and took effort on my part, I found the overall experience supported well enough for me to feel I could manage using the platform going forward.