Took effort, but not as good as what I used before
I have used similar remote workflow software before, and honestly, this one required me to put in a lot more effort than I expected. Setting up the tools wasn't very straightforward and the onboarding felt less guided compared to my previous experience. The dialer feature works decently but lacks some of the automation options I was used to. The database felt clunkier and didn't sync as smoothly with my other systems. One thing I could appreciate was that automatic updates happened regularly without much disruption, which kept the software current. However, learning the workflow and adapting took longer than I had hoped, and I felt like I was often troubleshooting rather than focusing on the tasks. Their telephonic support was helpful, but the waiting time and call transfers added to the frustration. Compared to what I had used, this software feels like it demands more manual attention, which might be fine for some but wasn't ideal for me. It's a decent system but definitely required more effort on my part than past products did.