Took effort but finally felt ready
I won’t pretend this was effortless; getting through the training and support calls to understand the software took more patience than I expected. I had to repeat questions and clarify a few times because some answers were a bit technical or fast. But by the end, I definitely felt more confident about how to use the calling tools and the database effectively. The telephonic support was patient enough, although it sometimes required me to keep track of what we had already covered. I think anyone with some prior exposure to similar workflows might find it easier, but for me, it needed real effort to get comfortable. Now that I have gone through this process, I feel equipped to handle most routine tasks independently, although I expect I will still need to refresh certain parts from time to time.