Took considerable effort to get all responses
During the onboarding and training phase, I found the process to be slow at times. When I had questions, the response from support was not always immediate, so I had to follow up multiple times. The training sessions covered the basics well enough but sometimes lacked clear explanations for some of the tools, which meant I had to search for clarifications myself. On the positive side, the people behind the training were consistent in their replies once I persisted, and they eventually provided all the information needed. It felt like a bit of effort was required on my part to keep the process moving, especially for topics that were not immediately intuitive, such as how the database integrated with the calling features. The onboarding workflow itself was structured and took me through steps logically, but I probably should have set aside more time because it was not as quick as I might have hoped. Factoring in the delays in support answers and adjusting to the software environment was manageable, though it did demand patience. Overall, the mixed responsiveness made the experience neither too bad nor particularly smooth.