took around 2 hours to respond
The support team took around two hours to get back to me after I raised a query about using the dialer feature. While the wait was longer than I hoped, once they responded, their answers were clear and to the point. I appreciated that each query I had was addressed without much back-and-forth, which saved time eventually. However, for urgent issues, this response time felt a bit too slow for my liking. The telephonic support itself was fine but not outstanding in terms of promptness. Communication was straightforward, and the representatives were professional and helpful when they did answer. So overall, the experience is positive, but I do believe the speed of response could be improved to make the service feel more reliable. I am still using their software and training as planned but keeping an eye on how quickly support replies in the future.