Took a while to settle in but I learned a lot
Looking back, I realize that getting comfortable with the training and onboarding process took quite a bit more time than I initially thought it would. There was some repetition in the training modules that I found slightly redundant, which made parts of the learning experience lengthier than necessary. Additionally, I had to wait between sessions and clarifications, which extended the total time before I felt fully up to speed. However, the step-by-step instructions did help ensure I understood how to make the most of the dialer and calling tools once I was able to apply them on my own workflow. The database integration eventually became quite convenient to maintain, and the automatic updates consistently improved the software without causing downtime. So even though it was sometimes slow and repetitive, I think the thoroughness was beneficial in the end and gave me a solid foundation to work from now.