Took a while to get fully started with support assistance
My experience with the support and communication was a bit mixed. At first, I had to wait quite some time before someone could help me with the initial setup questions I had. That slowed me down considerably and affected the early stages of using the software. On the brighter side, once the support team was available, they were clear and helpful in explaining how to make use of the dialer and database features effectively. The telephonic communication was always polite and professional. Despite the slow start, the overall assistance helped me eventually get used to the system. I just wish the response times had been a bit quicker for a smoother onboarding experience. Still, the invoicing and payment processes were clear and hassle-free, which was good.