Took a While to Feel Comfortable Using Support Tools
To be honest, the support and communication features didn't win me over instantly, but after using them throughout the week, things got a bit smoother. Initially, the labeling and messaging were confusing and made it tough to know which action to take first. I spent quite a bit of time on calls with support trying to figure out the flow, which was frustrating in the beginning. But over the days, I noticed the telephonic support team became more responsive and the system’s database integration started to feel more dependable, though still not perfect. The updates seemed to come automatically, but I wasn't always clear on what had changed, which added a little uncertainty. It did feel like the sign-up and invoicing process was straightforward enough, so at least I didn’t have to worry about payment issues while getting to grips with the tools. Ultimately, while the overall experience was mixed, I can say it got a little better as I went along. That said, I still think the initial onboarding and training could have been quicker, because it took me some time to even start using the dialer confidently. So, the time it took to become comfortable was my main takeaway from using the support and communication features.