Took a while but they eventually got back to me
I’ve used WFHI software for a few weeks now, and honestly, reaching support sometimes felt a bit like a waiting game. I had to repeat my issue more than once when I called in, which was frustrating, especially during busy days when I wanted to sort out database sync problems quickly. The telephonic support team did have a friendly tone, but the back-and-forth caused the whole experience to stretch longer than expected. The dialer software worked fine most days, and the automatic updates seemed to happen without interrupting me too much, which was nice. Billing and payment process were smooth on the surface, but when I did have queries, the time to get answers dragged a little. Training materials were detailed and helpful, though, and once I got the hang of things, using the calling tools became easier. In the end, while the waiting time and some repetition were annoying, I can’t say it was a total loss. If support responsiveness improves, it could be a lot better overall.