Took a while but support left me doubting things
I started out feeling like the support team would be my navigation through the software, which frankly turned out to be a bit of a slow journey. Initially, it took a lot of back and forth to get the dialer working properly and to understand how the database was meant to fit with my remote workflow setup. I guess part of the problem was that the responses weren't always timely, which left me waiting more than I liked. By the end of it, I still felt a bit unsure about some configurations I was attempting, like integrating the automatic updates and ensuring the calling tools synced properly. On one hand, the team was generally patient and polite, so the communication wasn’t bad—it just felt like progress was taking longer than necessary. If I had to rate my confidence level once all the onboarding was done, I’d say it was lukewarm. Support communication could definitely be faster and clearer for newcomers like me.