Took a while but I would likely ask for help next time
The initial signup and invoicing took longer than I expected, primarily because I had to ask a few questions about the automatic updates and database handling. There wasn’t much delay on the support end after I did reach out, and they resolved my doubts satisfactorily. The onboarding training was straightforward but not extremely speedy; I found myself revisiting some parts because the software’s calling tools have a few features that aren’t immediately obvious. It’s quite clear that the system is designed to be comprehensive, which may require patience initially. I probably would benefit from asking for support the next time I upgrade or make significant changes, as the team was helpful even if not instant in their explanations. Payment process was smooth, though the invoicing details could have been slightly clearer to save some back-and-forth. So yes, this is not a resource you just set up and forget; you do want some ongoing help, and I expect I’ll need that again based on my experience here. Overall, the wait time was definitely longer than I’d like but understandable considering the software’s complexity.