Took a while but eventually it's manageable
When some issues popped up during setup, I found the support helpful but not instantly responsive. The telephonic support took a couple of calls before things got sorted, which was a bit inconvenient when I was eager to get going. The communication was clear enough though, and the support team explained the steps patiently. The labeling on the database and dialer features was mostly clear, which helped me work around the software while waiting on fixes. The software itself did its job well once things were fixed, so I cannot complain entirely. Invoicing and payments were straightforward, which was a relief. I think overall, the handling of problems was decent but not excellent, as the wait and number of contacts could have been less. They did eventually deliver on their promises, so I am content but would have liked a smoother resolution.