Took a while before I really got started, honestly
I found the support and communication generally polite but somewhat slow when it came to helping me start using the software. I had hoped for a quicker initiation during the onboarding process. The dialer and calling tools took a few attempts and some back-and-forth calls to telephonic support before I felt comfortable using them confidently. The steps given weren’t always clearly explained, so I ended up figuring out some parts myself, which added to the delay. On the plus side, the automatic updates came through smoothly, without disrupting my use. The invoicing and payment process was straightforward enough once I got past the initial hurdles. I wouldn’t say the experience was negative, but if I’m honest with a friend, I’d say it took longer than expected to really get going. The support was there, just not as quickly effective as I’d hoped.