Took a lot of time and effort to get any support
I tried to find help through their telephonic support because I was stuck with the dialer setup, but it was nearly impossible to get useful information. After waiting on hold multiple times and speaking with a few people, none of their explanations really helped clarify the issue. The website was not helpful either; the documentation was scattered and didn’t address my problem directly. I expected a smoother onboarding with clear communication, but instead, the effort to resolve even simple questions was frustrating and time-consuming. At one point, I was transferred between departments without receiving any concrete guidance, which made it worse. I ended up spending much more time trying to figure things out on my own because getting timely support was a failed attempt. Overall, the support and communication were quite poor from my perspective, and I didn’t feel confident using the software without better assistance.