Took a lot of figuring out myself, support wasn’t that straightforward
Honestly, using WFHI’s support for setting up the software was more effort than I expected. I thought they would walk me through every step clearly on calls, but I ended up having to figure out quite a few things on my own. The communication was casual, but sometimes they’d explain things in a roundabout way, so I wasn’t always sure if I was doing the right thing until later. I had to experiment a bit with the dialing tools and database functions to really understand how they worked. Especially frustrating was the lack of clear guidance on automatic updates – I kept wondering if an update just happened or if I broke something. The sign-up and payment was simple enough, so that part was fine. What I needed more was a support system that anticipated my questions or provided stepwise instructions tailored to my pace – instead, I felt like I was playing catch-up. Next time, I might look for something with a more hands-on support or maybe better training before diving in because this took more time and brainpower than I thought it should.