Took a lot of effort to get answers but some things were clear
Looking back now, I realize that getting clear explanations from support was quite a challenge. Initially, it felt like I was chasing them to understand basic functionalities, which drained a lot of time and energy. The software interface itself wasn't always intuitive, so I needed several calls to clarify how certain features like the database interactions and automatic updates worked. On the upside, when I finally got through to their telephonic support, the instructions were pretty straightforward and helpful, leaving me feeling more confident about managing the workflows remotely. The training materials did cover some important basics, but detailed clarifications required direct communication. Payment and invoicing processes were explained eventually, but it was after repeated follow-ups. So overall, I’d say it took more effort than I would have liked to receive comprehensive support, though once they did respond properly, it was useful and made a difference.