Took a lot of effort just to get started with billing
Starting with WFHI's billing and payments system required more effort than I expected. Although once I completed the sign-up, the invoicing came through as it should, the initial process was slow. It took longer to understand the payment flow and how to navigate the invoice features properly. I spent quite some time figuring out the nuances of the software interface for payments. The clarity around recurring payments and invoice adjustments was missing at first, which made the whole setup feel cumbersome. However, once these steps were over, the billing functions generally did their job adequately. The telephonic support helped on a couple of occasions to clarify the payment process, which was probably the most helpful aspect as their responses were practical but not immediate. Automatic updates didn't affect any billing features noticeably either. Overall, the experience felt like it got the job done but only after more input and patience from my side than I expected initially. I was hoping for a smoother onboarding with fewer complications related to payments. The access to invoices and confirmation emails was sufficient once things settled down, but the initial hurdles were more than I had planned to invest.