Took a lot of effort but support did not meet my expectations
Reflecting back after using the WFHI software and attempting to get help via support, I must say the experience required unexpectedly high effort on my part. Before purchasing, I thought the support channels would be more responsive and clear, but that was not the case. I faced a number of issues during setup that should have been straightforward. Each time I called telephonic support, I had to patiently explain the problem repeatedly, and often the solutions offered were not directly applicable to my situation. This prolonged the time it took for me to progress in the training modules and use the dialer effectively. Automatic updates also sometimes introduced changes without warning, which added confusion. Invoicing and payments were mostly fine, but technical help felt out of sync with my needs. Overall, what I expected as smooth communication turned into a sequence of frustrating back-and-forths that drained my energy and slowed all progress. I had to spend a lot more time than anticipated just navigating the support system itself, which in hindsight made me reconsider if the overall package suited my working style and patience levels.