Took a lot of chasing up
Honestly, getting help through support wasn’t as straightforward as I hoped. Sometimes the people on the other end took quite a while to respond, which was frustrating. I contacted telephonic support multiple times and the delay between calls and responses just forced me to follow up repeatedly. It’s not that the staff weren’t helpful once they got back to me, they were okay and provided decent assistance. But it still took quite an effort from my side to maintain contact and make sure my issues were addressed. I even started doubting if the process was automated or if there was a live person handling my case because of the gaps in communication. It definitely wasn’t smooth, and that slow back and forth made me question how reliable the support system really is. I’m glad there was eventual help, but I think improving the speed and consistency of replies would make the whole experience a lot less exhausting and more efficient for others going through the same. It ended fine but definitely required a lot of patience and perseverance from me.