Took a lot of calls just to get basic access sorted
Setting up the software didn’t go very smoothly for me. I spent quite some time trying to gain proper access to all the features, but it felt like every attempt ran into some new problem or delay. The support people on the phone were polite but not very quick in providing solutions. It always seemed that the issue wasn’t something they could solve immediately, and I had to wait or call back several times to move forward. The onboarding process wasn’t clear, so figuring out where to start and how to effectively use the tools became frustrating. Each time I thought I was progressing, I’d hit another roadblock. The dialer, for instance, kept disconnecting my calls unexpectedly. I had hoped the automatic updates would fix some bugs but that didn’t really happen. Overall, the constant back-and-forth drained my patience, and I’m still unsure if this software will meet my needs.