Took a lot of back and forth to just pay
My experience with the billing and payments system was somewhat frustrating due to a lot of waiting and repetition. It felt like every time I tried to sort out an invoice issue, I had to explain my situation again, which was quite tiring. The support was friendly enough, but the process wasn’t streamlined. Sometimes I would get placed on hold during calls which made me feel like I wasn’t being prioritized. I’ll admit the payment portal itself was fairly easy to use the one time it worked properly. I also appreciated that they sent regular reminders before any due date, which helped me stay on track. However, the overall effort required to resolve simple payment problems was more than I expected. I hope they can improve their automation and reduce the need for repeated interaction. For now, I feel like I spent too much energy on something that should be straightforward.