Took a lot longer than I expected to get started
The sales and pre-purchase process took considerably longer than I had anticipated before I could use the software effectively. Initial sign-up was straightforward enough, but getting access to the full set of tools and training required waiting and persistent follow-up, which slowed me down. Communication sometimes felt delayed and I had to spend quite some time figuring out the sequence of payments and invoices before everything was finalized. Once I was in, the training sessions covered the main functions, but by that point I was already frustrated with the length of the whole pre-purchase phase. The database features and the calling tools seemed promising but the slow onboarding made it hard to start using them productively. Overall, the effort it took to get going was more than I expected and I felt it could be streamlined so that customers don’t experience the same delays I did.