took a lot longer than expected to get through training
The onboarding and training took far more time than what I experienced with similar software before. Initially, I thought the provided materials and sessions would cover the basics quickly, especially the use of the dialer and the calling tools. But setting up the database feature and understanding how automatic updates might affect my workflow got complicated fast. I found that I had to repeatedly revisit parts of the training due to unclear instructions or skipped details, which honestly frustrated me. Even the sign-up and payment steps seemed to stretch out longer than I’d like, with invoicing information arriving slowly and support calls not always addressing my concerns efficiently. Compared to the faster onboarding experiences I’ve had previously, here I felt stuck for longer stretches, needing multiple sessions and occasionally extra telephonic assistance. On the plus side, the support team generally tried to help when I reached out. Still, this lengthened time commitment was a downside because I expected to be operational much sooner based on what was suggested upfront. To me, it felt like the process wasn't as streamlined as it could be.