Took a little longer than expected to find what I needed
Finding the information and assistance I needed via WFHI’s telephonic support and resources took a bit more time than I initially expected. The overall support options were readily available, and the sign-up and invoicing processes were clearly explained in the documentation. However, when I had specific queries about configuring the calling tools and managing the client database, I spent longer than anticipated navigating through menus and waiting on calls before getting clear answers. The automatic updates helped keep the software current, but learning the new features was sometimes delayed by the time it took to reach support. Despite these delays, the staff remained polite and helpful throughout, but I hope future iterations improve the speed of access to relevant information. In general, while the support system is solid and functional, the time to find exactly what I needed could be improved for more efficient workflow management.