Took a good week to really get the hang of it
Honestly, the training and onboarding process was kinda a mixed bag for me. When I signed up, I thought I’d have clear steps laid out, maybe some guided walkthroughs or videos, but it was mostly just reading through the material and figuring things out by myself. Took me nearly a week to feel fully comfortable using the software and understanding all the features effectively. The training resources are helpful enough, with explanations about the calling tools and the database, but I found that some of the terminology wasn't super intuitive at first, so I had to go back and forth a bit to connect the dots. But once I got past that initial phase, the automatic updates kept the software fresh without me having to do anything, which was pretty cool. Also, the onboarding didn’t rush me, which made it easier to digest at my own pace. One thing I appreciated was the telephonic support; whenever I was stuck, a quick call cleared up most of my doubts, even if sometimes I wished they were a bit quicker to answer. Overall, it’s decent but expect to spend some days experimenting on your own. Still, I’m glad I stuck with it, and now that I’m more familiar, I find the calling dialer and database features genuinely useful for remote workflows. So if you go into it knowing it’s part tutorial, part trial and error, you’ll eventually get there too.