Took a fair bit of effort but some issues got fixed
Initially, I was pretty optimistic about the call management features in the WFHI software. On the first day, I ran into problems with the dialer freezing during campaigns, which was frustrating. However, when I reached out to the support team, they were patient and walked me through troubleshooting steps. Eventually, some updates rolled out that resolved the freezing issue, so that part worked well. The database feature seemed useful but lacked some filters I was hoping for, making some workflows clumsy. Sign-up and payment went smoothly without delays, which made the initial onboarding easier than expected. Overall, I think the product has potential, but I had to invest quite a bit of time to get past the hurdles. If they polish the stability and improve data options, it could be a solid solution for remote workflows. I appreciate how the support staff handled my concerns even when I was a bit frustrated. So, while there were bumps, the overall effort to get it functioning payed off to a degree and it met most of what I needed by the end of my first week using it.