Took a day, but finally got help
From experience I had, support responses usually took about a full day before they really got back to me with something useful. I had been through this explanation many times before, explaining how the dialer was performing inconsistently across my week. It can be quite tiresome to repeat everything, but when they finally responded, the advice was clear and addressed the main issues. The patience of the support folks was evident despite the delays, though I wish the response time was quicker. The onboarding and training were decent in setting expectations, but sometimes I ended up needing to call support to sort out the database syncing problems I faced. Updates happened quietly, which was good. Invoicing and payment processing were hassle-free. Today, I feel like the overall software works as intended once the fine tuning happened, but users should be prepared for a waiting period if they want help promptly. This took some getting used to, and I hope response times improve, but it wasn’t impossible to manage for me.