4 out of 54 of 5Verified customerBilling and payments
Took a bit too long to sort billing issues
So, overall billing was pretty straightforward, but there was this one time when a payment didn’t reflect correctly on the system. It took nearly three days to get everything fixed. I just kept chatting with support, which was friendly enough but a bit slow responding initially. Once they got on it, they sorted out the invoice errors and updated the payment status properly. The rest of the time, payments and invoicing worked fine without hiccups, so I wasn't worried overall. I think the system handles the usual stuff well, but when something goes off-script, fixing it can drag longer than you’d hope. Still, I’d say for the usual day-to-day, WFHI manages payments pretty decently—just that one lag gave me a little headache.