Took a bit too long to get answers I needed
I found some of the labels in the software not immediately clear, which slowed me down a bit. When I contacted support, the explanations were helpful but it did take some time to get the full picture of what each feature was meant for. The way things were worded sometimes made me second guess if I was clicking the right thing or entering data correctly. Once I figured out the logic behind the calls and database, it felt easier but that initial period took longer than I expected. The telephonic support was patient but the calls extended over longer durations since I needed to clarify multiple points. On the positive side, updates to the software didn’t disrupt my workflow. The invoicing and sign-up process were clear and didn’t add to the delay. Overall, the time it took to get comfortable with the terminology and navigation was a drawback but after that the product worked as I needed it to.