Took a bit longer to figure out onboarding
When I first signed up, I assumed most of the setup would be pretty straightforward, but I ended up having to work out quite a bit on my own before things started to click. The initial sales process gave a nice overview, but the nuances of configuring the software and setting up the calling tools took some extra time beyond what I expected. I appreciated that the automatic updates helped keep the system fresh without manual intervention, though understanding how those updates influenced my current workflow required some experimenting. The database feature is powerful, but integrating it smoothly took me a few days to crack, partly because the instructions didn’t cover every detail I was curious about. Overall, the telephonic support was decent when I reached out, but I sometimes wished for quicker priority assistance. Invoicing and payments were handled smoothly, and the signup process was logical from start to finish, so at least that side of things didn't add to the delays. Despite the extra time and some trial and error, the system now fits well with my remote workflow and I expect it’ll be easier to manage moving forward.