I had some expectations before beginning the training and onboarding sessions with WFHI, especially

I had some expectations before beginning the training and onboarding sessions with WFHI, especially

I had some expectations before beginning the training and onboarding sessions with WFHI, especially hoping for swift responses from the support team. Initially, the sign-up process was smooth, and the software itself seemed straightforward enough. However, when I reached out for help during the onboarding phase, the response, although polite and helpful, wasn't as immediate as I had hoped. Compared to other platforms I've used, I generally expected faster turnaround times on queries. That said, the training materials provided were comprehensive and easy to follow once the support clarified a few points for me. It helped me understand how to navigate the dialer and set up my workspace efficiently. The team did call me back as promised, which I appreciated, but those calls weren’t quite as prompt as I anticipated based on introductory info. Overall, I am satisfied with the onboarding, even if it stretched out a bit longer than I initially thought it would. The few delays didn't ruin the experience; rather, they set a slightly different pace than what I had expected going in.