Took a bit longer than expected but training helped when things went wrong
The onboarding and training duration was a bit longer than I initially thought, which honestly had me feeling a little impatient. However, when certain parts of the training didn’t go as smoothly—like when the dialer setup got confusing—it was reassuring that the resources and support helped me get back on track quickly. I really liked how the training anticipated some common problems, so even when I encountered bumps, the guidance was there to help me troubleshoot. The software itself updated automatically during onboarding, which I found convenient, but there was one instance where an update disrupted my workflow momentarily. Still, the team was available to assist with any questions or uncertainties, which sped up my learning curve. In the end, though the whole process took more time than I hoped, the training was thorough enough to make me comfortable using the database and calling tools confidently.