Took a bit longer than expected before things got smooth
Looking back, the whole sign-up and onboarding process with the software was overall good, but I remember it took noticeably longer before things began to flow smoothly. Initially, there were some hiccups with how the dialer integrated with our calling workflows, which slowed me down quite a bit. The database feature worked well once I got a handle on it, but it was a bit confusing at first. It was helpful that the automatic updates didn’t disrupt anything and telephonic support was patient even though we had some back-and-forth. On the payment side, invoicing was straightforward and clear, which made one aspect of the process much simpler. In general, the training was informative but focused mainly on setting things up once, and less on ongoing adjustments. The main reservation I have is that the time taken to get fully ready could be reduced. I was hoping for a faster start, especially since the software seemed robust. But in retrospect, the pace let me get more familiar and avoid mistakes later. Overall, the experience was positive with that little blemish on timing, yet I would likely use their services again if needed because the product is strong and support is reliable.