Took a bit longer but response was good
I found the response times from the sales and pre-purchase team generally positive but not instant. When I reached out with queries about the software and training, the team got back to me within a day or so, which was reasonable considering the technical nature of the questions. They were patient and clear in their answers, which helped me understand what to expect. It wasn’t immediate, so there was some waiting that could be challenging if you’re in a hurry to get started. But once they responded, they provided detailed information. Their willingness to clarify points was reassuring, although a little faster communication would be appreciated to keep the momentum going. Overall, I think the responsiveness was solid for this kind of service, even if a quicker turnaround would have been nicer.