took a bit longer because some things i had to figure out myself
I found the support generally helpful, but I had to work through a fair amount of stuff on my own to get everything set up the way I wanted. The telephonic assistance came through when I hit tricky points, especially with the calling tools and database, but I wouldn't say they were always proactive in explaining things up front. Some of the training modules covered certain features well, but others left me guessing how the updates would affect my daily use until they actually came along. It did take longer than I expected to feel fully comfortable because of this self-directed troubleshooting. That said, once I got the hang of invoicing and the automatic update system, it did feel smoother going forward. Overall, I'd rate the support a solid experience but with room to improve in guiding users before problems crop up. Despite this, it’s likely I’d still turn to them given prioritised help when needed, just expecting to spend some time learning and sorting things out solo.